We offer a comprehensive guarantee covering repair, replacement, or refund, in line with your statutory rights. The service includes the following:

Warranty Coverage

The vehicle comes with a 1-year / 6,000km warranty, whichever comes first.
This warranty covers the motor, controller, battery, charger, instrument panel and frame (non-wearable components). This warranty applies only to Trail, Street and Off-road models that have not been used in competitive racing.

Component coverage breakdown

Battery

The battery should be charged within an ambient temperature range of 0°C to 45°C.
Normal charging and discharging operations are supported within an operating temperature range of -20°C to 60°C. Any voltage irregularities or charging/discharging failures not caused by external factors are covered under the warranty.
Warranty Period: 12 months / 6,000km

Motor

Covered failures include breakage, coil phase loss, magnet demagnetization, bearing damage, cracked housings, and burnout (excluding human-induced factors).
Warranty Period: 12 months / 6,000km

MCU

The product is covered under warranty in the event of performance failure or irreparable damage resulting from manufacturing or quality defects.
Warranty Period: 12 months / 6,000km

Charger

The product is covered under warranty in the event of performance failure or irreparable damage resulting from manufacturing or quality defects.
Warranty Period: 12 months / 6,000km

Dashboard

The product is covered under warranty in the event of performance failure or irreparable damage resulting from manufacturing or quality defects.
Warranty Period: 12 months / 6,000km

BCU

The product is covered under warranty in the event of performance failure or irreparable damage resulting from manufacturing or quality defects.
Warranty Period: 12 months / 6,000km

DCDC

The product is covered under warranty in the event of performance failure or irreparable damage resulting from manufacturing or quality defects.
Warranty Period: 12 months / 6,000km

Vehicle Wiring Harness

Cracks or deformations not caused by an external force; Products not opened without authorization, with original labels intact. Short circuits, broken circuits, or other quality defects affecting functionality, provided the wiring remains undamaged and unaltered.
Warranty Period: 12 months / 6,000km

Frame/Shock Absorber

Structural weld failures, including natural separation, joint fractures, or deformations of the frame, qualify the part for replacement. Additionally, shock absorbers showing abnormal damping performance or oil leakage are also eligible for replacement.
Warranty Period: 12 months / 6,000km

For competition vehicles or any vehicles used in racing events, the warranty shall only be valid for 30 days from the date of purchase.

Your warranty may be eligible for extension beyond the initial period. Please contact your dealer for further details.
Parts and Labour warranty only, valid with an up to date service record.

Warranty-Covered Parts
We guarantee that all our factory-produced vehicles meet strict material qualifications and manufacturing standards. Under the terms and conditions of this warranty, any defective parts identified during the specified warranty period shall be repaired or replaced free of charge.

Warranty Policy
If you experience any riding difficulties or issues during the warranty period, please have your vehicle inspected and repaired at the nearest authorized after-sales service center.

Non-Warranty Policy
This warranty does not cover any failures caused by the following reasons:

1. Failure to operate the vehicle according to the user manual or lack of proper maintenance.
2. Modification, replacement or installation of non-original parts or any parts (new or used) not officially approved by the company.
3. Damage caused by accidents, collisions, vandalism, improper operation, misuse, negligence, competitive racing, or riding under similar extreme conditions.
4. Any unauthorized modifications, replacements, or alterations to electrical components (e.g., motor, motor controller, battery pack, etc.).
5. Normal wear and tear or aging of consumable parts, including but not limited to: Tyres, brake discs, chains, sprockets, bearings, seals, foot pegs, saddles, exterior trims, and other non-warranty components (parts and labor costs excluded).
6. Damage, malfunctions, or performance issues resulting from continued operation after a fault code is displayed.
7. Use of incorrect chemical agents in the vehicle.
8. Damage, malfunctions or performance issues caused by installing or using any electrical equipment not sold or approved by the company.

In addition, our company’s product after-sales service is only available to end-users who purchase our products through official channels, and does not apply to vehicles or accessories imported or distributed without our authorization. Purchases shall not be made for the purpose of resale. If our company suspects that your purchase is for resale, we reserve the right to refuse or cancel your order and warranty service.

Return and Exchange Policy
This return and exchange policy complies with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

A. Direct Online Purchases from Stomp Distribution
If you purchase a vehicle directly from us via our website, you are entitled to a 14-day cooling-off period. You may return the product for a full refund within 14 calendar days of receiving it, provided it is unused, in its original packaging, and in resalable condition. Return shipping costs may apply. Returns made outside the 14-day period, where permitted at our discretion, may be subject to a restocking fee and additional conditions.

If your vehicle fails to meet these standards, the Consumer Rights Act grants you the following options:

1. Right to reject; You may reject goods within 30 days of purchase if a fault is discovered that was present at the time of sale.
2. Right to repair or replacement; Faults identified between 30 days and 6 months allow you to request a repair or replacement. Dealers are only given one attempt to fix the issue or must provide a refund.
3. Long-term right to a refund; After six months, you may still seek compensation, but it’s up to you to prove that the fault existed at the time of delivery.

To arrange a return or exchange, please contact our after-sales support team and complete the return form available at www.stomp-group.com.

Purchases Through Authorised Dealers
If you purchased your vehicle through our authorised dealer network, your return and exchange rights may differ. In this case:

• Contact the dealer you purchased the bike from directly for their returns process and timeframe.
• Warranty claims can be submitted through your dealer or directly via our website.
• Warranty coverage and support remain in place provided the product is registered and serviced in accordance with our terms.

Stomp Distribution reserves the right to make the final determination on return and exchange eligibility based on inspection results and compliance with warranty terms.

Routine Maintenance and Care

The following table lists the brake fluid and gearbox oil that require maintenance and replacement:

Component | Model | Oil quantity
Brake fluid | DOT4 | Not lower than the oil sight glass level
Gearbox oil | L-CKD 150 | 110ml

To ensure optimal performance and to keep your warranty valid, your motorcycle must be maintained regularly in accordance with the service schedule outlined below.

The initial service is especially important and must not be overlooked.
All servicing must be carried out at an authorised Stomp service centre at the specified intervals. Please make sure each service is accurately recorded. For items with both time and mileage intervals, servicing should be performed at whichever comes first.